Returns & Exchanges

At Big Green Egg, we stand behind the quality of our ceramic cookers and accessories. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team or visit our online portal with your order number and email address to start the process.

• 2.
  Pack Your Items

  Carefully place the unused item back in its original Big Green Egg packaging, ensuring all protective inserts are secure to prevent damage.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will issue a full refund to your original payment method within 7-10 business days.